Terms & Conditions

Azienda Agricola Casanova sas di Salvi Rita & C reserves the right to suspend or cancel the fulfilment of an Order and/or delivery, regardless of the nature and progress of the fulfilment, in case of non-payment or partial payment of any amount due by the Buyer, in case of problems with payment, or in case of fraud or attempted fraud related to the use of the Website of Azienda Agricola Casanova sas di Salvi Rita & C, even with reference to previous Orders. In the event of rejection of the Order, Azienda Agricola Casanova sas di Salvi Rita & C will notify the Buyer that the Order cannot be accepted within 30 business days from the date of the Order. Once the Buyer confirms the Order by clicking on “Conclude Purchase”, the Buyer declares that he/she has knowingly accepted the contents and conditions of the Order in question and, in particular, these General Conditions of Sale, prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the Buyer.
The sale shall be finalized only upon acceptance of the Order by Azienda Agricola Casanova sas di Salvi Rita & C, by sending an e-mail confirming that the Order has been processed, “E-mail Confirmation of Order Processing”.
Azienda Agricola Casanova sas di Salvi Rita & C shall be entitled to collect the full price of the Order at the moment the Buyer confirms the order clicking on “Place order”.
Azienda Agricola Casanova sas di Salvi Rita & C recommends that the Buyer should save the e-mails received from Azienda Agricola Casanova sas di Salvi Rita & C, in paper or electronic form. The Buyer is informed that the aforementioned e-mails will be sent to the e-mail address entered by the Buyer at the time of purchase. Azienda Agricola Casanova sas di Salvi Rita & C will not be responsible in case of invalid e-mail address entry and/or non-receipt of the Order Confirmation E-mail for reasons not directly attributable to Azienda Agricola Casanova sas di Salvi Rita & C. In that case the sale will be considered as final.
The offers and sales promotions reserved by Azienda Agricola Casanova sas di Salvi Rita & C to the Buyer are not cumulative and it is not expected that an item participates in multiple promotions in the same Purchase Order.

Payment Methods:
– Credit Cards;
– Paypal (with 3% of fee extra);
– Google Pay or Apple Pay;

All Orders are payable in Euros, including taxes and mandatory fees. Ownership of the products ordered shall remain with Azienda Agricola Casanova sas di Salvi Rita & C until such time as the full consideration for the Order, including shipping charges, taxes and other mandatory contributions (where applicable) are paid in full by the Buyer. All Orders, prior to being processed, are subject to genuineness checks directly by the relevant credit card issuing institutions for the protection of the Customer. If, for any reason whatsoever, it is not possible to charge the amount due, the sale process will be automatically cancelled and the sale will be terminated pursuant to Article 1456 of the Italian Civil Code. The Customer will be informed by automatic e-mail communication.
Communications relating to the payment and the data communicated by the Customer at the time of payment happen on special protected lines and with all the guarantees ensured by the use of security protocols provided by the payment circuits.

Standard shipping: always free with delivery within 40 business days, except to Oceania, Asia, Africa, Canada, the United Kingdom (UK), and Hawaii.
Minimum order: 3 L (≈3 kg) for all European countries and the United States; 4.5 L (≈4.5 kg) for Oceania, Asia, Africa, Canada, the United Kingdom (UK), and Hawaii. Example: 6 × 0.75 L bottles = 4.5 L.
Express shipping (on request):

• 5–6 business days: €70 per 4.5 L
• 10–12 business days: €60 per 4.5 L

Express rates are charged for each additional 4.5 L increment.
Restrictions: Alcohol cannot be shipped to Utah and South Dakota (only non-alcoholic/other products allowed).

If the Carrier does not deliver because of:
• missing or incorrect information for the delivery
• maximum number of attempt of delivery by the Carrier
the product(s) will be returned to Azienda Agricola Casanova sas di Salvi Rita & C.

Azienda Agricola Casanova sas di Salvi Rita & C cannot be considered responsible of any delay in the delivery and/or failed delivery and/or anomalies in the package (damaged or opened package, trace of liquid, etc.) once the Carrier takes charge of the shipping. At the moment of the Order, it is possible to request an insurance for the goods, prior payment for the corresponding extra cost. In case of anomalies of the package (damaged or opened package, trace of liquid, etc.) with insurance of the goods, Azienda Agricola Casanova sas di Salvi Rita & C will refund the Buyer with the amount liquidated by the Carrier and when the amount will be effectively cashed in by Azienda Agricola Casanova sas di Salvi Rita & C.

In case of anomalies in the package (damaged or opened package, trace of liquid, etc.) and/or in the ordered products (missing, defective or damaged products), the Buyer or the recipient of the Order shall return the products to Azienda Agricola Casanova sas di Salvi Rita & C following the procedures described below. Failure to follow the correct procedure precludes any recourse against the Carrier and/or Azienda Agricola Casanova sas di Salvi Rita & C, including the right to a refund of the Order and/or the redelivery of the products ordered. The Buyer, or the recipient of the Order, may alternatively contact Azienda Agricola Casanova sas di Salvi Rita & C Customer Service to learn how to return the damaged, non-conforming and/or defective product(s). The procedure for the return of damaged, non-conforming and/or defective product(s) that will be indicated by Azienda Agricola Casanova sas di Salvi Rita & C Customer Service must be followed by the Buyer. Otherwise, the Buyer may not claim any refund or replacement of the affected products.

Following, the procedure that must necessarily be followed in the case of visible damage and/or anomaly of the package, noted in the presence of an express courier shipping manager:
• Reject the delivery and write on the courier document the set of reservations regarding the anomaly in a clear and detailed manner;
• Forward a report regarding the refused pickup to Azienda Agricola Casanova sas di Salvi Rita & C by e-mail at info@tenutacasanova.com

Following, the procedure that must be followed in case of a missing, damaged or defective product:
• Forward a report regarding the missing, damaged or defective product to Azienda Agricola Casanova sas di Salvi Rita & C by e-mail at info@tenutacasanova.com
• The Customer Service of Azienda Agricola Casanova sas di Salvi Rita & C may ask for information regarding the identity of the Buyer, or the recipient of the Order, and undertake any verification that may be useful.
• The Customer Service of Azienda Agricola Casanova sas di Salvi Rita & C will indicate to the Buyer, or to the addressee, the procedure to be followed to return the damaged or defective product, or to receive the missing products.
• Upon receipt of the products, Azienda Agricola Casanova sas di Salvi Rita & C will verify that such products are indeed defective, damaged or do not match the description provided on the Website.
• If such verification is positive, Azienda Agricola Casanova sas di Salvi Rita & C will replace the defective, damaged or non-conforming product and send it to the Buyer as soon as possible and in any case within 30 (thirty) working days from reception of the products. Shipping costs will be borne entirely by Azienda Agricola Casanova sas di Salvi Rita & C. In the event that Azienda Agricola Casanova sas di Salvi Rita & C is not able to proceed with the replacement of the products within the aforementioned period, Azienda Agricola Casanova sas di Salvi Rita & C will immediately notify the Buyer at the email address provided at the time of registration of the purchase and will reimburse the Buyer for the cost of such products and shipping costs where the Buyer provides proof of the cost incurred to return the products. The reimbursement will be made by Azienda Agricola Casanova sas di Salvi Rita & C in the manner chosen at its discretion as soon as possible, and in any event within 30 (thirty) business days from the date on which it receives the products.
• In the event that, after examining the returned products, Azienda Agricola Casanova sas di Salvi Rita & C finds reasonably that the products cannot be considered defective, damaged or do not conform to the description on the Website, the Buyer will not be entitled to a refund and the products will be returned to it, with shipping costs charged to the Buyer.

Pursuant to Article 67 paragraph 3 of the Italian Consumer Code, the costs of return will be borne exclusively by the Buyer.
Azienda Agricola Casanova sas di Salvi Rita & C will refund the customer the full amount already paid for the product within 14 (fourteen) days of reception of the Return Form containing the decision to exercise the right of withdrawal. Azienda Agricola Casanova sas di Salvi Rita & C may withhold the refund until it has received the goods.
The refund will be made through the procedure of reversal of the amount charged to the Credit Card or by Bank Transfer using the bank details (IBAN Code of the invoice holder) provided of the Buyer on the Return Form.
The products must be returned to Azienda Agricola Casanova sas di Salvi Rita & C in their substantial integrity, with their original packaging, accessories and anything else supplied with them, in a condition such that they can be put back on sale.
Parcels sent at the expense of the recipient will not be accepted.

The Buyer and/or the recipient of the Order must necessarily fill out the appropriate Return Form, received by email after contacting the Customer Service, duly completed and signed as indicated.

To exchange products purchased online in the store of Azienda Agricola Casanova sas di Salvi Rita & C, the Buyer must present a copy of the purchase invoice or order processing confirmation received with the goods.
The exchange can be made only with products of equal or greater amount than those returned. Even partial re-credit of the amount spent can in fact be obtained only by returning the product to the headquarters. The return of products beyond the legal deadline established for withdrawal and contractual cancellation will not be accepted.

Withdrawal exercise is not possible in case of products that are personalised or tailor-made, on goods subject to rapid deterioration or close expiry date, on sealed goods that are opened and are not returnable for hygienic purposes.

Withdrawal exercise is applicable only for Buyers from European Union.